Common problems

Something isn't what you expected? Start here

I added photos, but they're not in my Reel

They have no location, so Travellar doesn't know which stop they belong to. They wait in Places until you drag them onto a stop.

Why isn't my photo or video in my Reel?

My Reel has too many stops, or too few

From your photos, Merge nearby places decides how close photos have to be to become one stop. In AI Trip Finder, Scope sets it. You can also remove stops one by one.

I got too many or too few stops from my photos. How do I fix it?

How does AI Trip Finder decide what a trip is?

How do I reorder or remove stops in my Reel, or move a photo to another stop?

The same place shows twice on my map

You went back to it after going somewhere else, and Merge repeated visits was off.

Why does a place appear twice on my map?

My stops are in the wrong order

A photo with the wrong date, like a screenshot or one saved from a chat, can move a stop. Press and hold a stop to drag it where it belongs.

Why are my stops in the wrong order?

My route goes in a straight line instead of following the streets

Snap to roads was off when you imported, or the leg's transport is Curve. Change it to Walking, Cycling or Driving.

Why doesn't my route follow the roads?

How do I choose how to travel between stops?

My boat or train trip follows the roads

Change that leg's transport to Curve: a smooth line between the two stops.

How do I choose how to travel between stops?

A stop has the wrong name

Travellar names each stop from the map. Tap its name in Places to change it.

How do I rename a stop in my Reel?

I imported a link, but it has only one stop

The link was to one place, not a route.

I imported a link, but it has only one stop. Why?

Which links can I import?

My link won't import

Some pages can't be read, like Instagram and TikTok, and some don't name their places.

My link didn't import. What can I do?

My GPX file gave me the wrong stops

Stops come from the file's waypoints, or are spread along the track when it has none.

How does a GPX or KML file become stops?

My video only plays the first few seconds

Every video plays a Clip, its first 5 seconds unless you trim it. Tap the video and choose Trim to pick another part.

How do I choose which part of a video plays?

I can't add my video

It may be too long or too big, especially in a browser.

My video is too long or too big to add. What can I do?

My video is a still photo in my Reel

Your device can't draw videos into a Reel, so it shows them as photos.

Why does my video show as a still photo in my Reel?

I can't add more photos

The free plan takes up to 10 photos and 2 videos per activity; Premium takes more.

How many photos and videos can an activity have?

My photo or video is cut off in the Reel

Photo fit and Video fit decide whether it fills the frame or shows whole. When it fills it, Frame in its menu chooses which part stays in view.

How do photos fit the Reel's frame (Fill, Fit and Auto)?

How do I choose which part of a photo or video shows in my Reel?

The wrong part of my photo shows on my activity

Where a photo or video is cropped, like the activity's header and cards, its middle shows until you choose another part. Tap it while editing and choose Frame.

How do I frame a photo or video?

There's no music in my preview

Sound is off in the preview until you tap the Sound button.

How do I change my Reel's music?

My Reel is too long, too short or too fast

The time at each stop, each photo and each leg adds up. Change each where it is: the travel time between two stops in Places, under the transport between them; Time per photo in Media; Time per label in Route; Intro length and Outro length in Camera. Or slide Travel speed under the preview.

How long will my Reel be?

How do I make my Reel spend longer at a stop or between stops?

The map is too far away to see the streets

When stops are far apart, the camera flies high to fit the route. Slide Zoom under the preview to bring it closer.

How do I bring the Reel's camera closer to the map?

My export stopped, or the app closed while exporting

Keep Travellar open and the screen on while it exports. A lower resolution or fewer videos helps older phones.

My Reel export stopped or failed. What can I do?

Download asks me to sign up

You need an account to export a Reel. Your Reel is kept: sign in, then tap Download again.

Do I need an account to use Travellar?

I can't find the Reel I downloaded

On iPhone it's in your Photos; in a browser, in your downloads.

How do I save my Reel to my phone?

My Reel looks blurry

Choose a higher resolution, and the shape of the app you post it on, in Format.

How do I choose my Reel's shape and resolution?

I lost the Reel I was working on

Travellar keeps your draft on your device. Open the Create tab and tap Continue.

Where did my unsaved Reel go?

I changed my Reel, and my activity changed too (or didn't)

It depends on whether you were editing the activity.

Do changes in the Reel editor change my activity?

AI Trip Finder split my trip in two, or joined two trips

Time gaps decides how long a break splits a trip, and Scope how big a trip's area is.

How does AI Trip Finder decide what a trip is?

AI Trip Finder didn't find my trip, or its photos are blank

It needs access to your whole library, photos with a location, and photos on your iPhone rather than only in iCloud.

Why didn't AI Trip Finder find my trip?

Why are some photos blank in AI Trip Finder?

AI Trip Finder includes photos from home

Set your home in Preferences and AI Trip Finder leaves out the photos taken near it.

Can AI Trip Finder leave out the photos I took at home?

I can't find AI Trip Finder, or it asks me to upgrade

AI Trip Finder is only in the iPhone app. Your first AI Trip Finder Reel is free; after that it's part of Premium.

What is AI Trip Finder?

Which devices can I use Travellar on?

I closed Travellar while it was publishing

Nothing was published, and your draft still has everything. Open it and tap Publish again.

What happens if I close Travellar while it's publishing?

Travellar doesn't know where I am

Location is off for Travellar.

I said no to location. How do I turn it back on?

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